Prestige Motor Care

Prestige Motor Care provides service, maintenance and repair benefits to vehicle owners and drivers throughout the UK through their network of 270 accredited service centres. Around 70% of their business derives from leasing companies and large fleet operators requiring a compliant and cost-effective solution for the professional SMR management of their company or grey fleet drivers.

Every year the business carries out in excess of 50,000 interventions and 25,000 services across their network, providing a single management point for all UK SMR requirements. This approach ensures all bookings, authorisations and invoicing are handled seamlessly to maximise the driver experience for the leasing company client.

Goals

• Ensure consistent repair times for service centres and fleets
• Support garages with technical assistance on complex diagnostic jobs
• Increase access to a wider range of models and manufacturers
• Improve internal efficiency to locate and manipulate data

Solution

Web application (Diagnostic & Repair)

• Access to repair times, service schedules and technical information for over 29,000 models across 80 vehicle manufactures worldwide
• Information obtained directly from vehicle manufacturers and triple-checked by Autodata’s team of highly skilled technicians
• Smart estimate calculator to locate repair times, with all relevant components listed to save time and prevent missing parts
• Improved efficiency with Autodata’s new API based platform, reducing the numbers of steps taken to access a service schedule by 75% compared to previous online versions

Results

“The Autodata web application provides us with a cost-effective way to access accurate and up-to-date repair times and technical information. We selected Autodata because of their reputation within the industry for reliability, which is a key requirement for our business model.

“We find the latest interface intuitive, which makes it easy to find the required information quickly and with minimal fuss. We also find the known fixes section useful to help reduce the time garages spend on complex diagnostic jobs.” Nick Hutton, Operations Director at Prestige Motor Care